Create a Dialogue
No transformation can be successful without communication. Employees tend to be resistant to change when it is forced upon them. With this in mind, it is key to create a dialogue with employees and keep the floor open to discussion. Leaders should actively ask employees what they’d like to see in terms of digital improvements.
Several executive members need to be champions of digital change to foster company-wide adaptation. After all, change is a team game. The open dialogue should start from the top and involve every level of employee. As I’ve discussed in the past, the CIO should take a major leadership role in forging digital-based alliances across the entire enterprise. The CIO needs to effectively bridge the gap between the actual implementation of technology and the workplace culture and demands. Even after the transformation process is underway, c-suite executives must keep lines of communication open, constantly asking employees for feedback. All the while showing employees that they’re also committed to offering their own feedback and showing employees that they are also adapting to the implemented digital changes. In the initial stages of change, company-wide communication is of utmost importance.
Invest in Training
Employees first and foremost need to understand the “why” behind digital change. “Let people understand the reasons for the change, and make sure they have a clear picture of what will improve when they get there,” says Dr. Daniel Cable, professor and chair of organizational behavior, at London Business School. Still, just an understanding and a bold vision isn’t enough to thrive as a digital organization. On the contrary, organizations that are winning the digital transformation race put a lot of effort into fostering a culture of change. This involves viewing setbacks and obstacles as integral to success, and quickly dealing with failure to improve.
Further, these companies invest in new capabilities and make sure employees develop the skills to keep up with a fast paced and dynamic environment. It is critical to implement a thorough training program for employees, to learn about the direct and indirect changes digital transformation will bring. This leads to a mastery of relevant skills and reduces frustrations during times of trouble. All employees, no matter which level they’re at or department they’re from should be required and encouraged to go through the immersive training program to drive adoption.
For many employees, digital transformation involves moving out of the comfort zone. A culture where experimentation is allowed and even encouraged is comforting to those who are new to the digital game. Employees can then freely experiment without fearing the consequences of mistakes. Secondly, employees that can experiment often discover new and faster ways of doing everyday tasks, increasing efficiency and likely productivity.
Online and offline communication can easily be unified keeping employees connected through their own devices. This truly creates the “anywhere, anytime” access to company documents and tools that has become so commonplace in our daily lives. Further, digital connections often help break down generational gaps and bring employees of different ages together. New digital communication fosters collaboration in departments and across the organization. Ultimately, the digital transformation should feel less like “technology” and more like intuitive ways to complete tasks at hand.
Improve Employee Involvement
Embracing digital transformation is more easily achieved through increased employee engagement. With digital advances, employees can reach consumers easily and directly, while most likely staying ahead of the competition. Consider the example of company Connected Home, a unit set up by British utility company Centrica to build “smart home” appliances. Their team was built to work like a startup, with a focus on user research, feedback and a commitment to lean operations. This approach helped Connected Home’s Hive “smart thermostat” device become a market leader in just a few years. Gaining these sorts of insights that would push a company to the top required a major shift in organizational norms, allowing for employees to be brought closer to consumers.
Often, older employees struggle with digital transformations, but their insight and experience are invaluable. By improving internal employee engagement too, employees can feel more valued and fulfilled, making them more open to change. Engagement drives adoption, but digital transformation too can drive engagement. In fact, 72 percent of respondents to a recent survey reported that flexible work schedules positively affect levels of employee engagement. And, in the digital age, flexibility is easier than ever to implement. Employees can work remotely, use their own devices, and utilize digital tools to interact impactfully with consumers and each other. They are more likely to appreciate the tangible benefits of digital transformations and adapt to the same.
Ultimately, digital transformation isn’t just about technology. The way a company structures itself, encourages and fulfills its employees, invests in training and fosters a workplace culture that is amenable to quick change all play an important role in successful transformation.