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Back to the Future of Social Business by @RachellouMiller
It’s that time of year when many bloggers start to stare aimlessly into the murky depths of their proverbial crystal balls in hopes of getting glimpses of inspiration that can be artfully crafted into next year prediction statements. But me, I’m going to look to the past and highlight a significant prediction for sales, social media, and customer relationship management that came to fruition.