Customer relationship management is essential for organizing the work processes of a business. Keep reading to learn how to choose the best-fit CRM solution.
If customer management experience is the center of digital transformation, customer relationship management must be central to managing that experience.
Voice technology is about to become a big component to powering CRM with companies like Salesforce and Microsoft betting on the impact of voice technology, AI and chatbots for CRM.
These tools will help you figure out which metrics to focus on and what to do with the insights you gain when creating your data-driven marketing strategy.