Crisis Management, Customer Service, Featured Articles, social media, Social Media Marketing Social Media Community Management Basics: Leave Your Opinions at Home by Shelly Kramer / May 8, 2014
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Business Intelligence, Crisis Management, Featured Articles, Pop Culture and Current Events, social media The Day A Tweet Sank The Market [And What It Means] by Katy Ryan Schamberger / April 24, 2013
Brand and Reputation Management, Consumer Behavior, Crisis Management, Featured Articles, Public Relations, Social Media Marketing DKNY Brand in Fix Over Alleged HONY Photo Snatch by Shelly Kramer / February 25, 2013