Many of you may already be familiar with this stat, but the point is that email is still a heavily utilized communication platform for consumers, brands, and enterprise marketers.
This is the reason it is way too soon to contemplate the demise of email marketing. Don’t take my word for it; take a look a few more impressive stats:
- Over 90 percent of businesses use email as a powerful and cost-effective medium to disseminate information and conduct one-to-one communications. (The Direct Marketing Association)
- Seventy-two percent of American adults prefer companies to communicate with them via email, and 91 percent would like to receive promotional emails from companies they do business with. (Marketing Sherpa)
- Seventy-three percent of companies agree email marketing is core to their business efforts. (Salesforce)
- Twenty-five percent of companies rate email (tied with SEO) as their top channel in terms of ROI. (Econsultancy)
Email Marketing: Less Shine, More Substance
The popular view that “social is killing email” stems from email’s (sometimes) lack of bells and whistles that newer mediums like social media boast. While social may be more effective than email in certain cases, you can’t expect one marketing medium to do it all. Don’t get be distracted by the low-hanging fruit of vanity metrics, and other hollow impressions that fill marketers with a perceived sense of satisfaction.
In social, I have seen too many overly enthusiastic marketers try to capture audience attention using what most people consider to be slightly spammy tactics, like blasting Facebook pages with irrelevant updates, filling Twitter feeds with 24/7 automated tweets, sending automated direct messages, and yes, circulating ‘X’ number of cat memes. These annoying efforts do nothing but motivate your audience to click the “Unfollow” button.
Email marketing, on the other hand, one of the most direct ways to reach prospects and customers, offers more tangible benefits in terms of allowing marketers to offer rich and insightful content to an audience that has willingly subscribed and is eager to learn more. In addition, most Internet users (nearly 90 percent, as per 2012 data) are email users too, while only 70 percent have a social media account. This means that if you want to reach a majority of your audience, email is still the most effective method with which to do so.
These are some of the reasons that email is still a superlative channel to use to drive sales, while social media’s value really lies in customer engagement. Comparing the two channels is pretty much an apples-to-oranges comparison. Email marketing is still the strongest weapon in a marketer’s arsenal, and it shows incredible results in terms of customer acquisition and retention.
Email May Be Old But it’s Changing
From newsletters to targeted offerings, brands can monitor, measure, test, and tweak emails when using them to drive customer engagement. In addition, many new technologies show great promise of being real change makers when it comes to the email marketing game.
In a recent MarketingProfs article, Liga Bizune explored some key email trends to watch out for. Here’s a quick glance at some of them.
- Wearable technology will change how brands communicate with email subscribers.
- Following email’s transition to mobile, the need to develop better and more creative content will become stronger than ever
- Hyper-targeted, location-based email marketing will surface, thanks to the integration of proximity and geolocation applications into emails.
- Video will play a bigger role in email marketing.
- Predictive analytics will drive behavioral email marketing.
My key takeaway from these trends: Email will cease to remain simply a medium for communication, and evolve into a platform to help brands deliver better cross-channel experiences.
The Fault is Not in Email Marketing
People who think email is passé are probably not using it properly. For instance, one of the biggest challenges of email marketing is that a very small percentage of subscribers actually read newsletters. Now, if the read rate of your newsletters is pathetically low, it doesn’t mean that email is dead or dying. Instead, it means your newsletters fail to pique audience interest, or your calls to action aren’t up to scratch. In that case, consider asking yourself the following questions.
- Is the tone of content impersonal and promotional, or friendly and helpful?
- Are you having a conversation with the reader, or talking “at” them?
- Are you driving meaningful 1:1 engagement?
- What benefits are you talking about aside from what you’re promoting?
Don’t for a second believe that email is dead or dying; if you do, you’re certain to miss out on opportunities that other marketing tools may not provide.
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Image credit: Alexey Boldin | Shutterstock
This post was first published on Entrepreneur on 11/9/2015